The Complaints and Suggestions System is an essential tool that allows us to understand the concerns and opinions of our stakeholders, giving us the opportunity to improve our service and move towards operational excellence.
Users have the right to express their complaints and suggestions to Pacific Control to share their opinions about the services received and their experiences. Below are the key concepts:
Appeal: The action of requesting a review or reconsideration of a decision or situation within a company or organization.
Complaint: A communication from the user to the company expressing dissatisfaction with aspects of the service, such as attention, treatment received, organization, among others.
Suggestion: A recommendation made by the user with the intention of proposing improvements in some process of the company.
