Appeal, Complaints, and Suggestions

The Complaints and Suggestions System is an essential tool that allows us to understand the concerns and opinions of our stakeholders, offering us the opportunity to enhance our service and move towards operational excellence.
Users have the right to express their complaints and suggestions to Intertek in order to share their opinions about the services received and their experiences. The key concepts are detailed below:

• Appeal: A communication from the user to the company expressing dissatisfaction with aspects of the service, such as customer care, treatment received, organization, among others.
• Complaint: The action of requesting a review or reconsideration of a decision or situation within a company or organization.
• Suggestion: A recommendation made by the user with the intention of proposing improvements in a company process.