Excellence in IT Services with Pacific Control: ISO/IEC 20000 Certification
At Pacific Control, we help you implement ISO/IEC 20000, the global standard for quality management in IT services, ensuring alignment with business objectives and customer satisfaction.
What is ISO/IEC 20000 and how does it improve IT services?
ISO/IEC 20000 is the international standard designed to manage and improve the quality of IT services, using an approach based on integrated processes and continuous improvement. This standard ensures that IT services not only meet business needs but also provide added value to customers.
Benefits of Implementing ISO/IEC 20000 with Pacific Control
Implementing ISO/IEC 20000 provides multiple benefits, including:
- Aligning IT services with the business’s strategic objectives.
- Improving the quality and efficiency of IT services.
- Reducing risks and costs associated with IT management.
- Increasing customer satisfaction and strengthening trust.
- Providing clear visibility of the IT department’s capabilities through metrics and key indicators.
Key Features of the ISO/IEC 20000 Approach
ISO/IEC 20000 is based on the PDCA (Plan-Do-Check-Act) model to ensure continuous improvement and:
- Implement integrated processes to manage IT services effectively.
- Reduce time in incident and change resolution, maximizing results.
- Promote decision-making based on clear and relevant data.
Sectors Benefiting from Certification
ISO/IEC 20000 is applicable to any organization offering IT services, including:
- Managed Service Providers (MSPs).
- Internal IT departments in large corporations.
- Tech companies focused on SaaS, PaaS, and IaaS solutions.
- Consulting firms and cybersecurity companies.
Why Pacific Control is Your Best Choice for ISO/IEC 20000
At Pacific Control, we offer a personalized approach to:
- Ensure effective implementation of ISO/IEC 20000 in your organization.
- Maximize the quality and value of your IT services.
- Provide ongoing support to maintain certification and improve processes.
